Terms and Conditions

ZERO TOLERANCE POLICY

At Riviera Charters we promote values such as freedom of expression and respectful of every person regardless of sex, race, religion, political affiliation, sexual orientation, social class, etc. So, we ask our customers to please be respectful of our staff. Insults, derogatory terms, threats, or ill-treatment directed at our staff will not be tolerated.

• For those customers in the process of booking, their account will be blocked, and their booking process cancelled.
• For those customers in use of our services, whether at sea, air, land, or catering; the service will be interrupted immediately and without the right to a refund, in addition to being considered persona non grata by the company.

RESERVATIONS

This is a confirmation that automatically initiate the terms bellows and also published in our website. Your Booking Confirmation is with Riviera Charters. When you reserve a tour with us it means you have read and accepted these booking conditions. The charter responsable hereinafter referred to as the “Charterer” will be responsible for the full cost of the charter including any insurance premiums, cancellation, or amendment charges. A contract exists as soon as Riviera Charters issues your invoice.

Please check your invoice details carefully to ensure that all the information, charges and inclusions are accurately according to our previous conversation. if something is not as we agreed upon inform us immediately.

SPECIAL ACCESS

Please note that our vessels are not built with special access, but we can gladly help passengers with physical disabilities/limitations aboard the vessel, just call ahead of time to let us know. We do recommend catamarans better due to the space.

PAYMENT TERMS

To book your charter deposit will be requested to confirm your reservation. The remaining balance should be paid upon arrival to the marina before boarding the boat.

• A credit card and unexpired ID must be registered as a guarantee at the time of booking.
• Prior to boarding, the marina fee and taxes will be collected in cash.
• Cash is preferred and we accept American Dollars and Mexican Pesos. If you want to pay with credit card VISA/MC, 5% surcharge.
• We require the group representative to prove their identity with an unexpired official identification with signature and photo. Without Official Identification Riviera Charters will NOT perform the service

PAYMENT METHODS THAT ARE ACCEPTED

Understanding the payment options allow is essential for a simple and easy booking procedure when organising a yacht charter. Knowing your alternatives for payment will greatly improve your readiness, whether you’re looking to charter a private catamaran or a private yacht.

TYPICAL METHODS OF PAYMENT

• Bank Transfers: Bank transfers to our Mexican Pesos account. Please note that International transactions can take up to 10 business days. The book will be booked as soon as we receive the payment. Without deposit we cannot guarantee availability
• Credit Cards: We accept Visa, MasterCard, and occasionally American Express. Card fee has a 5% surcharge
• Cash Payments: We accept American Dollars and Mexican Pesos

COMPREHENDING PAYMENT SCHEDULES

The payment plan for a yacht charter consists of a deposit due at the time of booking and the remaining balance due before departure. It is imperative that you comprehend this schedule in order to guarantee adherence and prevent any miscommunications.

PRICES AND EXCHANGE RATE

The published prices are in American Dollars, as is the fee applied to credit cards. If your credit card is not in American Dollars, the exchange rate will be established and applied by your bank.

In order to allow us to charge expenses to your credit card in México. When processing payments with credit card, Riviera Charters will charge the credit card in Mexican Pesos.

Riviera Charters is not responsible for the difference of the exchange rate that may be generated between the Financial Institution issuing your credit card and the Company.

ALLERGIES

Please ensure you notify me if you have an allergy prior to ordering. Whilst we make every attempt to identify ingredients that may cause allergic reactions for those with allergies, no food and drink items are sold as allergen free. Please be aware there is the risk of traces of allergens being transferred within your charter. Although we have strict cross-contamination management processes in place, we cannot guarantee a total absence of allergens in any of our items

RESPONSIBLE ALCOHOL SERVING

At Riviera Charters, your safety is the most important thing. We want our clients well and safe. so the Crew will limit alcohol consumption in the event of intoxication. Because for the safety of everyone on board and around the boat, signs of intoxication may include the following:

• Becoming loud, boisterous
• Difficulty walking straight
• Becoming argumentative Bumping into shifts or clients
• Disturbing other clients and staff
• Incoherent conversation
• Using offensive language
• Loss of train of thought
• Spilling drinks. Difficulty paying attention
• Groping and difficulty picking up objects Not hearing or understanding what is being said
• Rocking

ACCIDENTAL, DAMAGE, DEATH & INJURY

Riviera Charters strictly prohibits the use or consumption of illegal drugs on its Yachts or at its facilities. The consumption of alcohol or drugs may increase the risk of injury around water and boats and the Charterer and their passengers accept that risk.

Riviera Charters shall be held harmless from any and all claims or liability for property damage, personal injury or death arising from or related to, directly or indirectly, the use or consumption of alcohol or drugs, even if the property damage, personal injury or death is caused in whole or in part by the negligence of Riviera Charters.

This shall in no way limit or diminish Riviera Charters accountability for its negligence where the property damage, personal injury or death does not arise from or relate to, directly or indirectly, the use or consumption of alcohol or drugs.

SWIMMNG, SKIN DIVING AND JETSKI

Riviera Charters, the Yacht owner and the insurance underwriters shall not be held liable for accidents, injuries or death due to swimming, windsurfing, Jetski, kayaking or the use of snorkels, masks or allied equipment such as scuba equipment and sailboards.

EQUIPMENT AND YACHT INSURANCE COVER

Our insurance policy provides comprehensive and adequate cover for the equipment and yachts for your skipper and crew. The Company cannot be held responsible for any loss which you may suffer as a result of the insurers refusing cover, including without limitation, which is as a result of you providing incorrect information, such as previous sailing experience, when requested, or due to your negligence, deliberate default or willful misconduct. Should damage or loss to yachts and equipment be caused as a result of not obeying the Company’s instructions, you will be liable for the full amount of repair or replacement and any resulting costs.

Adults will at all times be responsible for minors in their charge. The Company agrees to insure and keep insured the yacht against public liability and marine public liability to such an extent as the Company in its absolute sole discretion shall deem appropriate.

Such insurance policy does not cover loss of life (except that caused through the negligence of the Company), or damage to or loss of property of any person on board against which you must insure prior to the charter. Advice about such insurance is available from the Company on request.

TERMINATION OF VACATION & INDEMNITY:

The Charterer accepts responsibility for the proper conduct of themselves and their crew. Riviera Charters reserves the right in our absolute discretion to terminate, without further notice, the vacation arrangements for any Charterer who refuses to comply with the instructions or orders of Riviera Charters and whose behavior or competence in Riviera Charters opinion is likely to cause distress, damage, danger or annoyance to their crew, other customers, staff, any third party or to the property. Upon such termination Riviera charters’ responsibility for the Charter’s vacation ceases and shall not be liable for any costs incurred by the Charterer.

CREW

Riviera Charters shall provide a competent skipper/guide for the Charterer, if so requested in advance. Although the Charterer shall exercise control over the Yacht, the Charterer shall depend upon the skipper/guide for the safe navigation of the Yacht and shall abide by the judgments of the skipper/guide as to sailing, weather, anchorages and pertinent matters. The Charterer shall not have the authority to discharge the skipper/guide without prior consent from Riviera Charters.

VESSEL AND EQUIPMENT DAMAGE

• In case the client damage of the vessel or the equipment, the client will be charge full amount to fix the damage of the incident. The damage has to be pay before arriving to the marina
• If the damage is not paid before arriving to the marina, the authorities will be called and the client will not be able to leave the marina until payment is completed

LOST ITEMS

• Please check at the end of your service that you have all your belongings, the return to hotels of forgotten belongings has an extra cost.
• In departures we do not repatriate any lost items.
• Please call us soon after your drop off, after 24 hours of your drop off we might not find lost items. Mobile phones are the most forgotten items, please make sure you bring yours.

MISCELLANEOUS

It is understood that Riviera Charters is acting for and on behalf of the owner of the Yacht. Neither Riviera Charters nor the owner will be liable to any person for any loss, damage, injury, or death that results from the Charterer’s use of the Yacht. Riviera Charters makes no representations other than those contained in this Contract, the current Riviera Charters brochure and any written materials provided as part of the booking procedures. Riviera Charters will not be responsible for any fees, expenses, airline tickets, hotel rooms, food, phone calls, or other expenses incurred by the Charterer for any reason whatsoever. The Charterer will indemnify and hold Riviera Charters and the owner of the Yacht harmless from and against any and all claims for loss or damage to property or injury to persons (including loss of life) resulting from use, operation, or possession of the Yacht and related equipment or other Inventory by the Charterer or any crew, and from any claims whatsoever from loss or damage to personal property of the Charterer or any crew carried on the Yacht or dinghy. This Agreement shall be construed and interpreted in accordance with the laws of the state of Quintana Roo, Mexico

PROHIBITIONS

Any violation of these points is grounds for cancellation of the trip without the right to any type of refund:

• Open bar means unlimited access to various drinks during the charter. Bottles of alcoholic beverages, soft drinks, juices, other refreshments and equipment are the property of the yacht. It is forbidden to take them with you after the charter.
• The consumption of drugs or narcotics is prohibited.
• Improper use of alcohol is prohibited.
• Children under 6 years old are prohibited to be alone in any part of the vessel.
• It is prohibited to throw any type of food or object into the sea.
• It is prohibited to stand anywhere other than on the floor of the boat.
• It is prohibited to jump into the water without prior authorization from the crew.
• It is prohibited to separate from the group while snorkeling if not previously authorized.
• Swimming is prohibited if the person has consumed alcohol without moderation.
• Swimming below the boat is prohibited.
• It is forbidden to touch any navigation device of the ship or any of its controls.
• It is strictly forbidden to harass the crew both physically and verbally.
• Riviera Charters is not responsible if you, as a customer, purchase any food or service that does not include your reservation, for example the rental of Jetski and purchase of lobster.